A care home has been given a “good” rating following an inspection by the health and social care regulator.

Haven Residential Care Home in Pinner received the rating after an unannounced inspection by the Care Quality Commission.

The Sanctuary Care home was judged for its levels of “care, leadership, safety, effectiveness and responsiveness”, earning an “outstanding” rating for the latter.

The report praised the use of Kradle, an in-house care planning app enabling staff to update and review records on smartphones. One staff member called Kradle “revolutionary”.

A visiting professional told inspectors Haven provided “person-centred care” and achieved “remarkable” health outcomes for people with chronic conditions, such as diabetes.

One resident described the home as “like living in a super hotel”.

One relative said: “This is a fantastic place and I am always welcome. I feel part of the service as well as my relative.”

A member of staff added: “I love working here because it’s like coming to my other house every day.”

The report found staff supported people to eat and drink regularly, a balanced diet, and the food was described as “excellent”.

Home manager, Emmanuel Eyo, said: “We are proud of the high-quality person-centred care provided at Haven and I am thrilled that this has been recognised with a ‘good’ rating from the CQC.”