An advice service has extended its opening hours and introduced new contact methods in order to appeal to as many people as possible.

Citizens Advice Harrow (CAH), which provides general information to all residents in the borough, now has phone lines open until 7pm on Mondays and Thursdays.

The walk-in service, for face-to-face sessions, is open from 9.45am to 12.30pm on Tuesdays and Thursdays.

CAH has also introduced a webchat service, enabling people to put forward their queries via an online messaging platform.

The new measures were designed so more people could seek advice about their rights and responsibilities across a number of subjects – from education or employment to welfare support or immigration.

Sue Anderson, responsible for community, culture and resident engagement at Harrow Council, said: “Now anyone can access Citizens Advice – even if they are working or housebound or unable to get to the drop-in for whatever reason.

“It is wonderful that we can also appeal to younger people through measures such as the webchat.

“It is testament to the hard work of volunteers and staff that this extended service can be offered.

“The people of Harrow will reap the benefits and I look forward to seeing the service go from strength to strength.”

CAH handled almost 13,000 issues last year and can offer advice and information on housing, employment, money matters, welfare, immigration and health and well-being.

It also works with various organisations such as St Luke’s Hospice, Catalyst Housing Association and Scottish Power, as well as solicitors who can offer a pro bono service.

CAH chairman Frances Logan said: “We are excited to be able to extend our expertise, which will mean we can continue to do our best to help Harrow residents.

“We arm residents with the facts and possible outcomes of different options. That way they can make the decision that’s right for them.

“If needed, we can also offer practical support such as help with filling in certain forms, writing letters or negotiating with third parties.

“It is fantastic that the council has continued to invest in an information and advice service and we will continue to strengthen our partnership with other voluntary groups and make a success of the services we offer.”

Telephone advice is available from 12.30pm to 7pm on Mondays and Thursdays, and from 9.30am to 12.30pm and 1.30pm to 4pm on Tuesdays and Fridays.

Visit, email or call 020 8427 9477 for more information.