A care home has been given the seal of approval following a surprise inspection from the Care Quality Commission (CQC).

Whitby Dene, in Whitby Road, Eastcote, was awarded an overall rating of ‘Good’ by the national watchdog, maintaining its grade from a previous visit in 2015.

The inspectors, who turned up unannounced, praised the “personalised service” offered by the home, ensuring that each resident’s needs are well-managed.

They also pointed towards the strong community engagement and the positive influence of the staff.

Safety, effectiveness, care and leadership were all considered to be ‘Good’ while the home’s responsiveness was deemed ‘Outstanding’.

Home manager Saad Baig said: “We strive to create a welcoming home from home feel at Whitby Dene, and I’m so pleased our efforts have been recognised by the CQC’s inspectors.

“Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to be rated ‘good’ shows just how committed the team is to making a positive difference to resident’s lives each and every day.

“I’m extremely proud to have achieved ‘Outstanding’ rating for responsiveness, and I would like to thank the team members for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”

The team at Whitby Dene, which caters for up to 60 older people, some of whom suffer from dementia, was also commended for its innovative ideas in improving residents’ lives.

Inspectors championed the home’s ‘wishing tree’ project, which organises tailored experiences for those who live there.

These have included tea with the Cardinal of England and a chance for one former member of the RAF to take to the skies once more.