A new group set up by Harrow Borough Council will give carers and service users the chance to have their say about adult social services.
The Local Account Group will allow people to comment on services offered by the council's adult social care team.
Some members are helping the council to improve standards by acting as 'mystery shopper' inspectors to monitor standards.
These people have carried out unannounced checks on care and then fed back information about their experiences.
Harrow Council’s portfolio holder for adult social care, health and wellbeing Councillor Margaret Davine said: “It is very important that the people who are affected by our services get to have their say on their future and that we listen and act on what people say.
“This is the first time we have set up a group that will help us to do this and we look forward to working closely with them.
“With their input I am sure we will continue to run high quality, people-centred services.”
Group member Gill West said: “I was really interested in joining the group. It offers you the opportunity to have a voice and make a difference.
“I have been really inspired and motivated by the commitment from the group and the support given by council staff.
“Looking forward we know that Harrow is working to ensure that it offers quality services and we all hope that we can be a centre of excellence.”
The group have an input in areas including home care, day care, residential care and carer services.