A pensioner has hit out at a DIY store which refused to stop piling products in its disabled bays despite her repeated complaints.
Martha Lewis, 75, of Kingsbury, said she had asked the manager of B&Q in Honeypot Lane, Stanmore, to stop blocking disabled bays next to the shop with turf, grass, wood and other products, but he refused to move the goods.
Mrs Lewis, who has a disabled blue badge because she struggles to walk long distances, said the shop was discriminating against disabled customers by making them walk further than they needed to.
She added: “They constantly block it. I’ve complained for years to the manager, the customer service department and the CEO – they have all made promises but nothing has happened.
“Every time I go back it’s a different set of merchandise – what annoys me as well is that they don’t put any trolleys there so you have to walk to the other side of the car park to get one.
“I can only walk really short distances, so it makes me really angry. I usually order online but if I need some screws or something small I tend to go there and I always have the same problem.”
When the Harrow Times visited the store, it found that staff had also blocked a parent and child bay with stock making it difficult to park there.
In a statement, B&Q said: “We are sorry that customers at our Stanmore store have been experiencing problems parking in the disabled parking spaces.
“The product that has been temporarily blocking the disabled spaces has been removed, making it possible for our disabled customers to use the spaces again.
“The car parks at our stores are designed to make it easier for our customers to park and shop at B&Q and we apologise for any inconvenience we might have caused.”